Commercialisation & Quality Manager

Location
Bedfordshire
Salary
GBP50000 - GBP50000 per annum + Company car,Pension scheme,Training
Posted
12 Jun 2017
Closes
12 Jul 2017
Ref
1706-22
Contact
jobsMDC
Specialist Area
Supply chain
Job Level
Manager, Specialist
Sector
Retail
Contract Type
Permanent
Hours
Full Time


Purpose:


To maximise product quality, food safety and profitability for Franchisees by identifying opportunities for product quality and value improvement, ensuring alignment with brand and category strategies and implementing into markets through the structured gate process for approval and launch and driving improvement in supplier and product performance. Must deliver value across all European markets, with particular focus on member countries.

Accountable for:

* Delivering product improvement, product development and supplier development projects across the category to agreed plan and timescales aligned with category and brand strategy.
* Assessing capability of new suppliers and advising of suitability for approval process and any action required.
* Delivering improved quality performance across category through actioning routine sampling, complaints, incidents and sales.
* Working with key stakeholders to ensure all gate processes are followed.
* Mentoring of suppliers and purchasing teams in understanding and delivering target product and acceptable quality standards.
* Working to ensure specifications and quality attribute sheets contain all relevant product quality, safety and integrity information in line with brand and commercial expectations.
* Ensuring technical plans are aligned with category and brand strategies.
* Carrying out quality assurance and improvement projects as directed by Quality Improvement Manager.

Performance Measures:

* Projects delivered meeting brand requirements to agreed timescales
* Improvement demonstrated in category supplier performance, QNet complaints, sampling and incident performance
* Relationships with key stakeholders
* Work is well structured with clear objectives, timelines and technically sound outputs which drive tangible quality performance
* Product knowledge of fresh produce products throughout European member countries
* Identification and delivery of opportunities to add value to relationships with key stakeholders
* Work is well structured with clear objectives, timelines and technically sound outputs which drive tangible quality performance
* Product knowledge of fresh produce products throughout European member countries
Identification and delivery of opportunities to add value

Principal responsibilities:

* Develop and deliver technical plans to enable delivery of the category and brand strategy that will drive Franchisee profitability.
* Manage the process of supplier and product development and testing, ensuring brand approval at each stage to agreed timescales and outputs using the structured gate approval process for supplier and product approval.
* Work with key stakeholders in each market: food technologist and operations teams, purchasing, supply chain and NPD manager to ensure that safe products enter into the food supply chain from approved suppliers
* Proactively manage category supplier performance in all areas of quality, food safety and development.
* Investigate and resolve food safety, quality and/or integrity issues escalated by QNet, quality testing, nutritional verification or supply chain working with key stakeholders to find lasting solutions.
* Develop long-term partnerships with key suppliers and stakeholders that will deliver sustainable value.
* Identify and scope out opportunities in the category to deliver improved value to Franchisees.
* Work with food technologist to ensure specifications and quality attribute sheets are in place and reflect product requirements for accountable categories and ensure all approved products have SPCs.
* Lead product summits for accountable categories as part of overall summit plan managed by Quality Improvement Manager and manage timely delivery of outputs and actions from the summit.
* Develop and drive quality improvement projects with suppliers (securing stakeholder buy-in, defining critical path, providing clear feedback / progress reports).
* Carry out other projects as directed by the Quality Improvement Manager to support quality, safety and integrity of food supplied.

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