Senior Relationship Manager

High Wycombe
£45,000 - £50,000 plus car allowance, bonus and benefits
15 May 2017
12 Jun 2017
Specialist Area
Procurement, Supply chain
Contract Type
Full Time

Senior Relationship Manager

Location: High Wycombe, with weekly travel

Salary: £45,000 - £50,000 plus car allowance, bonus and benefits

This is a unique and exciting opportunity to join a leading global brand to deliver a World Class service to our client's Franchisees and wider stakeholder base across UK & I. The primary objective will be to drive increased Franchisee satisfaction and awareness of support that is available across the region.

You will support in delivering a stakeholder awareness program that highlights the tools, services and support available, focusing on the potential to improve Franchisee profitability and competitiveness, with increased satisfaction levels being reflected in the Annual Franchisee satisfaction survey score. A key focus of this role will be driving stakeholder engagement opportunities to develop relationships across the group.

You will require strong Customer Service skills as you will also be responsible for acting as an escalation point regarding specific Franchisee issues that they have been unable to resolve. Then working with the wider team to remove the root cause, helping to resolve the issue to the satisfaction of the Franchisee.

Qualifications, skills and knowledge:

• Understanding of pressures and priorities within QSR environment id preferable
• Action-oriented – problem solving & pragmatic
• Strong Customer Service experience
• Team Player
• Resilient, remaining calm under pressure
• Influential and credible
• Intermediate/High Computer skills (formula, look ups, pivot tables)
• Strong communication and presenting skills
• Self-starter, motivated and ambitious.
• Proven stakeholder management skills
• Capable of building strong working relationships
• Ability to multi-task
• Delivering Results and Meeting Customer Expectations