To lead and direct the customer service & operations team towards delivering excellence in customer care by focusing on people development, problem prevention and continuous improvement of customer service operations. The Service Centre Manager will look at ways to improve profitability. Candidates will need to have operated in a similar role within the Logistics Distribution and Supply Chain sector.
A FTSE 250 business with exciting growth plans. This role will be based at one of the clients sites close to Preston.
The role of the Service Centre Manager:
Ensure customers with outstanding debts are managed in accordance with Group and site policy.
Implement performance management via performance development review, development programmes etc.Ensure team meetings are held regularly which communicate all relevant information and performance.Coach staff as required on operational and work related matters.Monitor operational elements of SLA and identify and report on successes and failures, with learning from both.
The Successful Service Centre Manager will have experience of the following:
Ability to listen to and influence peer group and department team members to build and lead effective working teams
Good attention to detail and the ability to analyse data and interpret the information effectively to continuously improve the department and/or teamAbility to organise self and others to ensure tasks are carried out in a timely mannerFinancial knowledge and analytical skills.
Salary: £30,000 + benefits & package
Hours: Predominantly Monday - Friday (office hours)