Transport Account Manager

Location
Birmingham
Salary
GBP25000 - GBP27000 per annum +
Posted
12 Sep 2017
Closes
12 Oct 2017
Ref
13858076/001
Contact
Aimee Rushe
Specialist Area
Logistics
Contract Type
Permanent
Hours
Full Time

Opportunity for a transport planner, with containers experience to join a global business offering progression and development. This role will be based in Birmingham City Centre.

Client Details

Global Freight Business

Description

Responsible for: Plan transport operations, efficiently ensuring both legislative and health and safety standards are met whilst striving for customer satisfaction and continuous improvement. Achieving a balance between costs incurred and income produced to deliver on targeted margins.

  • Produce a daily Transport Plan in line with customer orders and expectations, negotiating best times where possible to best utilise the available fleet;
  • Utilise vehicles to plan all vehicles with a view to achieve daily revenue targets and set performance KPI's;
  • Provide administration support ensuring data accuracy with a prompt and reliable service;
  • Ensure the system is accurately updated in line with business needs, escalating any issues with data promptly.
  • Handle operational phone calls in a professional, customer focused (internal and external) and efficient manner;
  • Support engagement initiatives, by liaising with Drivers and staff, listening and acting upon viable suggestions, communicating effectively, and ensure two way respect;
  • Ensure customer service levels with all customers are exceptional, maintaining close communication links at all times. Investigate anomalies, provide justification and escalate accordingly;
  • Actively encourage and seek to implement continuous improvements within processes and procedures, engaging employees at all levels
  • As required negotiate subcontractor rates with the support and guidance from Management;
  • Maintain high standards of good housekeeping as well as health and safety standards;

Profile

  • A working knowledge of PC applications; Microsoft and outlook
  • Come from a transport planning background with containers experience
  • Professional with a can do attitude
  • Good oral communication, interpersonal and influencing skills with the ability to take a confident and diplomatic approach with staff, colleagues and customers
  • Prioritise and work well under pressure, good time management skills
  • Excellent Numerical and Analytical skills with the ability to interpret data/information
  • Awareness of current employment and H&S legislation, policies and procedures
  • Proactive, innovative and creative approach to problem solving

Job Offer

A salary between £25,000 and £27,000 + Benefits