E-commerce Warehouse and Despatch Manager

GBP35000 - GBP35000 per annum +
08 Mar 2018
08 Apr 2018
Megan Taylor
Specialist Area
Job Level
Contract Type
Full Time

This is a pivotal role to the business and you will be working closely with the Production, Direct Sales Customer Service and Marketing departments.

Client Details

My client are a leading global brand supplying to over 3000 retailers both in the UK and internationally. They pride themselves on the quality of their products and service and aim to ensure that they are meeting the requirements of customers in every area possible.


  • Daily management of the operations of all direct sales (mail order) stock and order fulfilment functions
  • Motivating, organising and encouraging teamwork to ensure KPI targets are met
  • Communicating with other departments and senior management
  • Responsible for the use of computer systems including dedicated WMS
  • Organising stock control, including regular cyclical counts
  • Accountable for responding to and dealing with stock/order anomalies
  • Responsible for carrying out annual performance reviews
  • Responsible for staff recruitment (direct and agency), discipline and grievance procedures
  • Producing regular daily, weekly and monthly reports, KPI monitors and statistics
  • Management of specialist 3PL partner stock and order fulfilment
  • Briefing team members on demands and issues within the department
  • Ensuring the health, safety, cleanliness and security of the working environment
  • Ensuring all administration tasks are completed on a timely basis
  • Delivering and fulfilling Company objectives


Potential candidates will need to show evidence of the following:

  • Good people management skills
  • Ability to motivate others, delegate work and explain ideas
  • Team working ability
  • Successful analytical, planning, organising and prioritising work
  • Problem-solving skills and an ability to work under pressure and to deadlines
  • Ability to maintain high standards of accuracy and implement work procedures even at times of high pressure
  • Previous warehouse/production management experience
  • Previous management of 3PL partners, experience of mail order or B2C operations
  • Understanding and use of ERP/MRP and WMS computer systems, also Microsoft Office products, particularly Excel
  • Empathy for the garden industry and/or garden plants an advantage

Job Offer

  • Competitive salary and benefits package