Senior Service Manager - IT/Financial Services

Location
London
Salary
GBP55000 - GBP60000 per annum + great benefits
Posted
08 May 2018
Closes
07 Jun 2018
Ref
M6863b
Contact
Regan & Dean Recruitment Ltd
Specialist Area
Contracts, Operations
Job Level
Analyst, Consultant
Contract Type
Permanent
Hours
Full Time

The Senior Service Manager will join new team in a leading FS company and play a key role in defining the IT service standards of a new scheme administrator.

The Company

Forget the image of 'dusty' pensions; this is the company who are at the very forefront of the pension world - with an investment strategy that will engage with millions of people to help make their future retirement better. Based in Central London they offer a fast moving, supportive, ever changing environment where people are truly valued and genuinely excited to be part of what they're doing.

The Role

Working in a new Requirements Team to analyse, define and develop the requirements of a new procurement of a large financial services scheme administrator. Operating in a high-level work stream you will draft service management and performance level documents, run workshops, lead discussions with senior stakeholders and understand how the technical and communications departments feed into the programme to specify and present the presentation of service management requirements and content for future contract schedules. Key is the ability to articulate complex ideas into plain English, convey complex roles and projects in an understandable way and know what 'good' looks like.

Day to day you will:

  • Translate programme and product strategy to ensure great service from future scheme administration
  • Work with business analysts, analysing options, propose solutions for translating service expectations into measures and contractual requirements
  • Provide leadership and support to junior analysts
  • Help to effectively drive forward deliverables and define the detailed measures across future business services, ultimately drafting these measures and contractual mechanisms
  • Production of service management materials with responsibility for the service management contract schedules
  • Organise and facilitate stakeholders workshops
  • Provide expertise and support the analysis and impact assessment of legal and policy requirements
  • Preparation of internal papers for internal decision forums using briefing papers and documents to generate programme decision making
  • Working relationships with stakeholders and future suppliers, internal and external

About You

I'm looking for a Senior Service Manager/Supplier Manager who's had experience of service delivery within financial services/IT. You will have gained experience in solution design and be highly experienced in defining requirements for service based contracts. You could also come from an outsourced company or management consultancy background.

You'll have excellent leadership skills; confidence to manage a team to high standards - so you'll innately know what 'good' looks like. You'll have an ability to understand what the key/right questions are for this project. Using clear English in the writing of contract schedules is very important. You will have excellent analytical skills be used to delivering creative solutions to complex problems.

This role will enable the company to navigate complex decisions for the future. Using your strong relationship skills, you will have the opportunity to work with a great team for arguably one of the highest profile financial services companies in the UK now.

If your experience matches the key requirements and responsibilities as listed above, please reflect these in your CV and click "Apply" now.

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