FM Operations Lead

Recruiter
1st Executive
Location
Berkshire
Salary
GBP450 - GBP550 per day +
Posted
08 Jun 2018
Closes
08 Jul 2018
Ref
11455-1105
Contact
Jim bellicoso
Specialist Area
Operations
Job Level
Consultant, Manager
Sector
Housing
Hours
Full Time

1st Executive are retained by a global commercial FM service provider, leaders within the property and real estate management industry. Currently undergoing change within their business, they seeking an experienced FM Operations Manager to lead a number of on-going projects relating to the improvement of delivery performance in FM services, with one of their key European accounts. An excellent opportunity that would add valuable experience to any operations managers' profile!

Job Role:

  • The FM Operations Manager holds full accountability for the delivery of the local FM services to the customer, covering all sites in scope within the allocated Northern Europe territory. This will include operational responsibility for the UK, which is of particular importance as a large R&D campus, but also the location of the client FM team and further sites in Europe, which are large complex R&D and Production sites.
  • Leads a team providing facilities management services across a wide range of activities for hard and soft services. Ensures improvements are achieved and maintained and a proper balance is achieved between responding to client requests and maintaining high standards and cost effectiveness.
  • Drives for growth and supports cross-selling activities.

Key Responsibilities:

  • Demonstrates strong leadership qualities to drive the performance across this expanding business and team
  • Ensures the overall performance of the contract and required deliverables including: contract compliance, performance management against KPI's, cost savings initiatives, and customer satisfaction
  • Is responsible for the FM services in territory, supporting with strong technical knowledge
  • Ensures the successful implementation of portfolio-wide initiatives and programs including: savings program, energy program, HSSE, playbooks, training & development, and succession planning
  • Has a strong analytical and problem solving approach applying value creation / innovation across FM services / supply chain
  • Works in demanding environments, managing change, multiple projects and deadlines
  • Establishes effective business relationships with the customer, and interacts with client personnel at all levels - and where possible be responsive to their needs in a collaborative style
  • Provides guidance and solution in respect of non-controllable costs and threshold expenditure
  • Adheres to the contract governance schedule and ensures all monthly reports are presented to a high quality and on time
  • Participates and contributes to the overall service and financial performance of the provider, through collaboration with other business leaders
  • Has a strategic overview of procurement activities, ensuring best practise, competitive pricing, and development of strategic supplier relationships and proactive delivery of services
  • Manages the total facilities expenditure vs. budget and runs (monthly) variance analysis
  • Has the ability to review and analyse complex financial / business reports / data and generates innovative solutions / corrective action plans

Essential Experience:

  • At least 10 years' experience in an integrated FM role in a wider geography / clear evidence of cross-functional experience in an outsourced environment
  • Industrial networking and the ability to keep up date with best practice in an R&D environment
  • A change agent with excellent written and verbal communication skills
  • Awareness of workplace health & safety
  • Strong Leadership qualities
  • Ability to think and act strategically
  • Experienced in driving and closing out operational change
  • Excellent customer service skills
  • Computer literate
  • Frequent travel within the Northern Europe territory will be a requirement of this role

Required Qualifications:

  • Engineering, property, or business related degree or equivalent
  • Recognised, facilities management professional qualification

Apply for FM Operations Lead

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communications

Haymarket Media Group, the publisher of Supply Management, takes your privacy seriously.

Learn more about how we use your information when job seeking.

Are you a CIPS member?

We will use your information to ensure you receive messages that are relevant to you. 

 


By applying for a job listed on Supply Management Jobs you agree to our Terms and Conditions. You should never be required to provide bank account details. If you are, please email us.